cancel
Showing results for 
Search instead for 
Did you mean: 
Resolved! Solved

Original topic:

Galaxy Store Won't Open

(Topic created on: 06-20-2021 09:07 PM)
869 Views
ibscboi
Active Level 6
Options
Galaxy Note
Galaxy store store won't open after updating to June security patch. Already tried clearing data and cached. Restarting doesn't help.

image


1 Solution


Accepted Solutions
Solution
Vinything
Expert Level 1
Galaxy Note
click on the 3 dots under settings/app/galaxy storeScreenshot_20210621-161454_Settings_4154.jpg

View solution in context

5 REPLIES 5
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy Note

Hey there! Apologies for any inconvenience this may have caused. Should other Samsung members may face the same issue, it might be a server issue. We suggest you to verify the Galaxy store app after some time. If the issue persists, please generate the error report from the Samsung Members app so that our team can review the Log Files and will get back to you.
In step 5, please select the "Application" category.

In step 6, Please check "send the system log data"

Here is the link to generate the error report: https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/

 

Hope to have helped you, and have this resolved soonest. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. Stay safe.

Vinything
Expert Level 1
Galaxy Note
try uninstalling galaxy store updates then reinstall
ibscboi
Active Level 6
Galaxy Note
How?
Solution
Vinything
Expert Level 1
Galaxy Note
click on the 3 dots under settings/app/galaxy storeScreenshot_20210621-161454_Settings_4154.jpg
ibscboi
Active Level 6
Galaxy Note
Thanks!