Green line note 20ultra

charlesg · ‎04-05-2023

I recently updated my OS to the latest one then just today a green line appeared. I've been reading about it and it mostly affects exynos units. My note is snapdragon. Any SD note users affected by this issue as well?

dennisdls · ‎04-05-2023

Can you share a sample pic of the green line?

TeamGalaxyRene · ‎04-05-2023

Hello charlesg,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy Note 20 Ultra having issues with the green line on screen, and we apologize for the inconvenience it caused you.

I feel you, and I highly recommend that you book an appointment with the Samsung Members app as follows in order for us to assess your device and provide recommendations:

Support > Book an appointment to set one.

Also, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

charlesg · ‎04-06-2023

Based from what I've read here, service center is just gonna ask for a payment. Mind you that i never dropped my phone or put it in so much pressure. Users are complaining about the green line after updating their os.

-yojpjme- · ‎04-06-2023

Like mine sir my samsung s21 ultra 5g....i updated my phone ,the nextday the greenline appear its so sad..hope samsung u will help us with this problem i take good care of my phone and in oneclick update greenline appear...

TeamGalaxyRene · ‎04-06-2023

Hello -yojpjme-,

I feel you too mam, and I highly recommend that you book an appointment with the Samsung Members app as follows in order for us to assess your device and provide recommendations: