Note 10 lite internet connection intermittent

[reiccs]

Recently I'm facing intermittent connection on my note 10 lite for 3 weeks already.  I'm using U mobile , I tried maxis also same issue. I did a factory reset , still having issue.  Anyone facing the same issue?  or is it due to software update bug or hardware issue?

[vyan1105]

U can try put ur sim card to another device to test is device issues or sim card issues.

[reiccs]

I already change a new Sim card , still problem. And I confirm is not network issue due to my other phone is running U mobile also .

[vyan1105]

Then it should be software issues ady, can book appointment visit service center

[WinnieC]

The problem occur is within the area or every where?

Did you try out:

1) Connect to your home Wi-Fi

2) Connect to outside Wi-Fi (please be careful for some un-secure issue)

3) Data sharing from different phone (try connect your data by using your friends or family devices)

4) Connect your Telco simcard outside the area where you said is not working

If everything above is not working, i believe you should visit Samsung service center as vyan mentioned. But before the visit, try ask your Telco first because i am sure once you go to Samsung service center, they might throw the issue back to Telco (make sure you have a report from Telco that it is not cause by them at least).

[reiccs]

Is confirm phone issue.. as I tried multiple Telco Sims & swap and only happen on this phone . Now is only whether hardware or software issue. Wifi connection is good... only mobile data connection issue

[WinnieC]

If you so confident is a phone issue then is time to ask them about it.

In case you want to chat/ call with them first, here is their contact details:

https://www.samsung.com/my/support/contact/

Hope they can solve your issue asap.

[reiccs]

Thanks ..I was hoping is software issue and check any member using note 10 lite face the same issue as me. If is electronic board issue will cost RM1K++.. like this can change new phone dy

[Rvin10]

Do you have any solution for this, im having same issue with my note10lite update Ui5.0 update