Note 9, Android 10 & One UI 2.0

[RafeAdam]

It's been almost a month and I still haven't get the android 10 update for my note 9. Is there something wrong with my Note 9?

[Luqmanakim · Accepted solution]

Ok, now I think I see the problem. 

Let me breakdown your CSC code line which is "STH/STH,STH/XSP"
Your device is actually a Singaporean set as shown in the 3rd group of code XSP (stands for unbranded SG set). 

The first STH is your active CSC which determines the channel from which Software updates is sent to your phone. STH stands for Starhub, which I assume is a Singaporean Telco. This is why your software updates is slow, because it is waiting for the update to come from Starhub and not straight from Samsung. As you know, Software updates from Samsung flows as below:

Unbranded/Unlocked: Samsung > Phones

Carrier Branded : Samsung > Telco Carrier > Phones 

This middle man (telco) will usually take a lot longer to modify the software update to their liking. Most US users complain about this (Verizon, At&T and etc). 

The solution would be to change your 1st CSC from STH to XSP (Unbranded which should be unlocked = updates straight from Samsung Singapore). 

By the way, may I know what line your phone is using? 

PS: Second group of CSC will be determined through the sim card, this does not matter that much. 

[RafeAdam]

I'm using the one xox sim card which uses celcom line

[Luqmanakim · Accepted solution]

Hmm, yeah I think that it's because of your CSC. 

Like I said, your Note 9 is a Singaporean set.

And I just checked Sammobile, it seems that Note 9 is not updated in Singapore since Oct like your, so I'm guessing changing from STH to XSP won't work. 

Maybe you can try changing your first CSC from STH to XME (Malaysian).

Before: STH/STH,STH/XSP

After: XME/**bleep**,**bleep**/XSP (the middle one doesn't matter)

However I have to caution you, changing your CSC will result in your data and phone being factory reset. Make sure to have backup of your pictures, messages, whatsapps, videos and etc before proceeding. 

[RafeAdam]

alright, I'll give it a try. thank you for the help! 💯

[Luqmanakim]

No problem! 

All the best and don't forget to backup your data first! 

If you need any help, just drop a message here. 

[RafeAdam]

hey, so i managed to change the CSC but I'm still not getting the update. do i just have to wait or there's something else that i need to do?🤔

[Luqmanakim · Accepted solution]

Hmm, if that doesn't work then I guess you have to manually flash the Malaysian firmware update using Odin. 

This is suggested only if you are comfortable with PCs as the step can be a bit tedious.

There is a risk of losing all your data (can be prevented) or even bricking your phone but it has been done by others too. I did it to my S10+.

You can read up on the procedures here to see if you are okay with it: 

Guide: 

https://www.thecustomdroid.com/samsung-galaxy-note-9-android-10-one-ui-2-0-update/ (Go for method 2)

https://www.howtogeek.com/341321/how-to-manually-update-your-samsung-phone-with-odin/

Extra guide: https://www.androidsage.com/2020/01/01/download-stable-android-10-for-samsung-galaxy-note-9-based-on...

You can download the official firmware here:

https://www.sammobile.com/samsung/galaxy-note9/firmware/SM-N960F/XME/ (Get the Version 10) 

This is also where I checked that Singapore XSP firmware has stopped since October, so remaining on the Singapore firmware would might take a while to get the Android 10 update. 

Do proceed with caution if you decide to go with this. 

[RafeAdam]

hey! i wanna thank you so much becuz it worked!😆💯

[Luqmanakim · Accepted solution]

Nice! Good job bro! 

So I'm guessing the manual flashing did it right? 
If it did, just out of curiosity, what's your current CSC? Is it still "XME/XME,XME/XSP"?

By right now after flashing the Malaysian firmware and changing your CSC to Malaysian one, you should be getting OTAs from Malaysian servers directly. So at the same time as all of us 👍

[RafeAdam]

yes it is😁