Original topic:

phone hang after updating

(Topic created on: 02-28-2021 06:27 PM)
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Sylvía
Beginner Level 2
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Galaxy Note
Is any samsung note 10 plus user faced the prob of becoming hang after updating to latest android system? The phone run smoothly before updating. What is the prob ya? Anyone know how to solve it? The phone always badly hang.
3 REPLIES 3
Gil45
Active Level 6
Galaxy Note
one ui 3.0 got too many bugs.. Wait for One UI 3.1.. more polished.. hopefully it will help.
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Galaxy Note
Samsung is famous for pushing updates that slow down old devices, im one of the victims
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MOD_2
Active Level 10
Galaxy Note

Dear Syblvia,

 

This is moderator from Samsung Members.

Please perform the below mentioned steps to resolve the issue:

>You might use Safe Mode to test whether or not a 3rd party application is causing the issues.

(https://www.samsung.com/my/support/mobile-devices/safe-mode/)
> Stop the background running app (Tap on the left soft key and close all the running apps).
> Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device maintenance > storage).

> If device hangs in any particular application/game then Clear cache memory of that application (Settings>apps> tap on that app>storage>clear cache)

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

 

 

Thank you.

 

 

 

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