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03-04-2021 05:22 PM in
Galaxy NoteDear Syblvia,
This is moderator from Samsung Members.
Please perform the below mentioned steps to resolve the issue:
>You might use Safe Mode to test whether or not a 3rd party application is causing the issues.
(https://www.samsung.com/my/support/mobile-devices/safe-mode/)
> Stop the background running app (Tap on the left soft key and close all the running apps).
> Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device maintenance > storage).
> If device hangs in any particular application/game then Clear cache memory of that application (Settings>apps> tap on that app>storage>clear cache)
For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Thank you.
