Liong96
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10-21-2021 08:48 AM in
Galaxy Note
Does any note 20 ultra user here experiencing "auto back" Issue when watching Netflix and YouTube fullscreen.? Also some game tend to auto "pause" out of the sudde...
I tried uninstall & reinstall the apps. And issue stil happening.
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MOD_2
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10-29-2021 06:42 PM in
Galaxy NoteHi Liong96,
This is moderator from Samsung Members Community.
We understand your issues, we called it ghost touch.
you can try go to get help can conduct self- diagnostics to check your touch screen is it functioning well. If the issue remain, we would advice you to request a remote service from our careline. They will remotely help you to check your device whether is software or hardware issue.
https://www.samsung.com/my/support/remoteservice/
Thank you.