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Original topic:

"auto back" Issue

(Topic created on: 10-21-2021 08:48 AM)
Liong96
Beginner Level 2
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Galaxy Note
Does any note 20 ultra user here experiencing "auto back" Issue when watching Netflix and YouTube fullscreen.? Also some game tend to auto "pause" out of the sudde...

I tried uninstall & reinstall the apps. And issue stil happening. 
1 Comment
MOD_2
Moderator
Moderator
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Galaxy Note

Hi Liong96,

 

This is moderator from Samsung Members Community.

We understand your issues, we called it ghost touch.

you can try go to get help can conduct self- diagnostics to check your touch screen is it functioning well. If the issue remain, we would advice you to request a remote service from our careline. They will remotely help you to check your device whether is software or hardware issue.

https://www.samsung.com/my/support/remoteservice/

 

Thank you.

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