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Original topic:

S Pen is disconnected

(Topic created on: 04-21-2021 04:52 AM)
380 Views
Ramacaraig
Active Level 1
Options
Galaxy Note
Good day! The SPen of my Samsung Galaxy Note 10 Plus is disconnected. How can I connect it again with phone. Pls help. Thanks.
7 REPLIES 7
Kekok
Active Level 4
Galaxy Note
Same issue here. If you turn off Air Actions under Settings > Advanced Features , the disconnection notice will go away. S Pen will work as usual but you wont be able to use Air Actions.
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TeamGalaxyRuss
Moderator
Moderator
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Galaxy Note

Good day! This is Russ from Samsung. Sorry for the inconvenience, you may call Samsung hotline, just dial #GALAXY (#425299)

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ibscboi
Active Level 6
Galaxy Note
Samsung won't acknowledge the problem and the only solution they got was a replacement for 2.5k and 3 months warranty.
Ramacaraig
Active Level 1
Galaxy Note
Hi Mr. Russ from Samsung. If you are able to recommend us to call Samsung Hotline (to make this discussion quiet), why not post here the main (most probable) reasons why we are experiencing such problems with our SPen, most importantly the issue caused by software update and security patch. Also, if this problem is caused by Samsung development updates, why not resolve this issue with consideration to inconveniences caused by it to your loyal customers. We have high regards to Samsung products, as a matter of fact I have in possession 10 Samsung Note models (from 1st Samsung Note upto this model, Note 10+), but encountering this issue with SPen gave me the second thought of patronizing Samsung Note 20 Ultra. And I promise you that we will not stop discussing this issue until you present us justifiable reasons and acceptable resolutions.
Ramacaraig
Active Level 1
Galaxy Note
Hi Mr. Russ from Samsung. If you are able to recommend us to call Samsung Hotline (to make this discussion quiet), why not post here the main (most probable) reasons why we are experiencing such problems with our SPen, most importantly the issue caused by software update and security patch. Also, if this problem is caused by Samsung development updates, why not resolve this issue with consideration to inconveniences caused by it to your loyal customers. We have high regards to Samsung products, as a matter of fact I have in possession 10 Samsung Note models (from 1st Samsung Note upto this model, Note 10+), but encountering this issue with SPen gave me the second thought of patronizing Samsung Note 20 Ultra. And I promise you that we will not stop discussing this issue until you present us justifiable reasons and acceptable resolutions.
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Ramacaraig
Active Level 1
Galaxy Note
This special feature for SPen of Samsung Galaxy Note 10+ has been their selling point and lured most of us who trusted Samsung with their ingenuity but now deceit. They have to resolve this problem for Samsung to regain our trust to them again.

#Samsung
#SamsungGalaxyNote10+
#SPenDisconnect
#SPen
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