s pen not removed but screen kept asking to create note

[frust]

Screen kept popping up to create note eventho s pen is not removed

[scinex]

Hi. Is there S pen icon appears on top-right side display when you have the request to create a note?

[frust]

nope

[frust]

it randomly pops out

[scinex]

Hmm, such a peculiar case. It's just pops up when you are using your phone?

[frust]

yes very odd indeed

[MOD_1]

Hi frust,

This is Moderator from Samsung Members Community.

Thank you for reaching out to us on the matter.

Rest assure we will escalate your matter to the respective team for feedback and shall revert once we receive an update.

Once again, we thank you for your support we appreciate your patience and understanding.

Thank you.

[MOD_2]

Hi frust,

This is Moderator from Samsung Members Community.

We understand the pop up message is annoying, 

we hope you know we wish to assist you better.

We apologies for any inconvenience caused and we're more than happy to solve your issues.

However, regarding your feedback, screen will keep popping out message without S pen being pull out. It could be sensor issues, please allow us to advise you visit nearby service centers to have further diagnose. You can make your appointment here before you heading to service center.

Thank you.

[frust]

ok will hv to do it later as it is chinese new year festive season here