Original topic:

Samsung Note 9 is auto-switching off

(Topic created on: 09-24-2024 09:28 PM)
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ipohunk
Beginner Level 2
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Galaxy Note
Hi,

My samsung note 9 is auto-switching off and the left back cover is hot. Everytime I switch on the phone,it remains in "ON" mode for a few minutes before switching off automatically. The left side back cover is hot whenever this happens.Could it be due to the battery issue?
2 Comments
Samsung_MY
Community Manager
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Galaxy Note

Hi @ipohunk,

Given that the phone is quite old (2018 model), highly likely the battery is the main cause. Batteries in cellphones have an average lifespan of 2-3 years, recommend to either replace the battery soonest possible or consider getting a new device.

Battery problems can cause more than just shutdowns, it could potentially bloat and damage other hardware in the phone. Besides that, risks of leakages and even fires might happen if subjected to high external stress/pressure.

The best solution is to get it your nearest authorised service center, you may locate one here:
https://www.samsung.com/my/support/service-centre/ 

Hope this helps!

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GalaxyNoteFit
Active Level 10
Galaxy Note
No get update get heat at back same with my Galaxy Note 205G until now no get September software update.
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