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06-27-2022 06:40 AM in
Galaxy Note- Tags:
- samsungtrash
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06-28-2022 02:29 AM in
Galaxy NoteHi, ivan101!
I'm truly sorry for what happened to your S Pen and phone. Did you discover your issue with your S Pen when using it with your phone or another phone? The S Pen features (like the Air Action gestures you've mentioned) will only work on a phone with the same model as your phone. If your S Pen still didn't work on a phone with the same model as yours, you'll need to replace it. You can find an S Pen replacement at one of our Service centers. You can use this link to find the nearest in your location: https://www.samsung.com/ph/support/service-center/?msclkid=72d47e20cf8411ec8ac1394658c823b0
Sometimes, there might be some factors that interfere with your S Pen's signal. A common culprit of this is using a magnetic phone case. If you currently use a magnetic phone case for your phone, try removing it first before using Air Actions or gestures. If you don't have a magnetic phone case, you can try resetting your S Pen by searching Air Actions on the Settings app. Tap Air Actions again > More Options (three vertical dots) > and tap Reset S Pen.
Thank you for your patience in dealing with this issue, ivan101! Hopefully, some of these short fixes might help you resolve your S Pen issue.
