Still losing Mobile Connection

[Kljs]

I factory reset my Note 10+. Same Mobile Connection Lost issue happens again. Can't work like this. Going to put the SIM card on my Note 8. If Note 8 on Android 9 have the same issue, then it is Celcom. If not, it's Samsung's fault. 

[MOD_1]

Hi Kljs,

This is Moderator from Samsung Members Community.

Thank you for reaching out to us on the matter. We sincerely apologized for the experience you had.

Rest assure we will escalate your matter to the respective team for feedback and shall revert once we receive an update.

In the mean time, you can also reach our Customer Service via Live Chat or Call directly under the "Get Help" tab in Samsung Members app.

Once again, we thank you for your support we appreciate your patience and understanding.

Thank you.

[Kljs]

Not the first time having issues with Samsung Premium phones. Probably not the last.

[MOD_2]

Hi Kljs,

This is Moderator from Samsung Members Community.
We feel so bad for you experience, we really hope the connection will back to normal soon.

We heard your voice and we're already working on it.

We need your cooperation to provide some print screen and information to us for further investigation.

1. Device IMEI/SN (*#06#) - optional
2. Location having issue - we will send technical support to check the connection at the area.
3. TELCO. Working on 1 SIM or dual SIM
4. Details symptom description
5. Details reproduce steps - Please let us know how you reproduce this issues.
6. How frequent symptom happen.
7. Problem binary (Confirm on *#1234#) - print screen is needed.
8. Time range where normally problem occur.

Once again, we apologies for all the inconvenience caused.
Thank you.

[Kljs]

Sent here?

[MOD_2]

Hi Kljs,

Thank you for your promptly reply.

Except IMEI number, the rest of the information you can share at here if you agree with it.

We will escalate to related team and conduct network testing at the location you mentioned.

However, if you have privacy concern, we also can escalate your details through Samsung email support. 

Regards,

 Moderator from Samsung Members Community

[Kljs]

Location : Kulim, Kedah, Bukit Mertajam, Butterworth, Jelutong highway, Penang.
Kulim: Taman Selasih area, Taman Bersatu area, Kawasan Perusahaan PKNK Kulim, Kulim HiTech Park
Penang : Bukit Mertajam area (Taman Sri Rambai, Icon City, Bukit Minyak Industrial Area), Merbok, Sungai Petani.
Butterworth : Chai Leng Park, Raja Uda area, Sunway Carnival.
These are the area I have been in since the Android 10 updates. And with the problem just happen for no reason.

Telco : Celcom. SIM 1.

PROBLEM: Mobile Data Connection will just lost connection suddenly. The only ways to get back connection is call someone, restart the phone and a recent solution by community member kienee is to turn on Airplane mode then turn it off.

How to replicate it? I have no idea. It just happens for no reason. Even if the bar is full. It can happen 3 to 8 times a day. A few times after a few minutes between each other.

I have already gave feedback via this app twice already. And the app generated error reports or something and sent it.

[MOD_2]

Hi Kljs,

Thank you for your feedback.

We already escalated your information to our technical support team.

We sincerely appreciate your information.

Please give us some time to diagnose and solve your issues.

If you have more questions or concerns,

please reach out to us through our live chat as we would be more than happy to assist.

Thank you.

[musz]

i had this problem before this..the network always h+..i go into sim manager and change call,massage,mobile data all to the sim that i use for internet connection..

[KogilanKS]

s10 plus also facing the same issue after update android 10...