Original topic:

update samsung app fail

(Topic created on: 01-02-2020 05:10 PM)
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Mitchglapek
Active Level 1
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Galaxy Note
After my phone update to 2.0 IU all my Samsung app cannot update.... Why? 

image


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10 REPLIES 10
UnknownUser
Expert Level 1
Galaxy Note
i was available to update just now. have you restart your device?
Mitchglapek
Active Level 1
Galaxy Note
Many time but still fail
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firaz
Active Level 5
Galaxy Note
after restart try to update 1 by 1...
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Mitchglapek
Active Level 1
Galaxy Note
Still fail bro
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Mitchglapek
Active Level 1
Galaxy Note
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MOD_1
Moderator
Moderator
Options
Galaxy Note

Hi Mitchglapek,

 

This is Moderator from Samsung Members Community.

 

Thank you for reaching out to us on the matter. We sincerely apologized for the experience you had.

 

Rest assure we will escalate your matter to the respective team for feedback and shall revert once we receive an update.

 

In the mean time, you can also reach our Customer Service via Live Chat or Call directly under the "Get Help" tab in Samsung Members app.

 

Once again, we thank you for your support we appreciate your patience and understanding.

 

Thank you.

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Edster89
Active Level 8
Galaxy Note
Try hard restart = power button + down volume button together

Or enter android software = power + volume up then go in wipe clear cache then restart phone

Or force stop or uninstall the app and then install or reopen the app back again
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Mitchglapek
Active Level 1
Galaxy Note
Can I uninstall this?
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UnknownUser
Expert Level 1
Galaxy Note
some of those: yes like samsung health
somf of those: no that is default
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