Camera App Not Working (Black Screen)

[vria]

Hi! Does anyone know how to fix the camera app? I've been using my S20+ for a little over a year now and I haven't had problems with it but yesterday all of a sudden the camera stopped working. I tried to restart, turn off but nothing's changed. 

If you have an idea about the cause or if you can help please let me know. Really need the camera for work (qr codes and all)

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

Have you recently updated your device's software version? If so, don't forget to always do a CLEAR CACHE PARTITION via SAFE MODE. (See procedure here: https://www.hardreset.info/devices/samsung/samsung-galaxy-s20-plus-exynos/wipe-cache/) Doing so will always refresh your system and avoid performance issues on your device.

Try also clearing the data cache of your camera app, and reset the camera via the "settings".

Should you need further assistance, don't hesitate to reach our technical team via the toll-free hotlines mentioned above. Thank you and stay safe. 😊

[vria]

Hi! Thanks so much for your reply! If I do the clear cache partition via safe mode, will it affect my files, photos, and videos? Should I have them backed up before I do this?

[SamsungRightCare]

This operation won't affect your personal files as it will only remove temporary cache files. As a result, you can refresh the Android system and optimize Samsung Exynos 990. 😊