Can't Toggle VoLTE OFF after August Patch Update (2GB)

[nach79]

I can't seem to toggle off the VoLTE option when I choose to connect via 5G. I can toggle it off when i only connect via LTE and lower though.

I noticed this issue after updating just today (Aug 25 2023). Can anyone tell me why this is? I tried restarting my phone but seemingly it won't work.

For reference, I use a base S22.

Thanks!cannot toggle OFFcan toggle OFFcan toggle ONcannot toggle OFF

[TeamGalaxyRene]

Hello Members_TET1hNh,

Thanks for letting us know your experience after a recent updates on your beloved Samsung Galaxy S22 having issues with the enabling/disabling of VoLTE (Voice over LTE) features. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software is updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Step 4. Restart your phone.

Clear Cache Partition.

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

Reset network settings

Path: Settings > General management > Reset > Reset network settings > Reset settings > Reset.

If that doesn't solve the issue, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Networking/Wi-Fi".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

And if the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[heyitsairah]

This causes the battery to drain faster

[TeamGalaxyBianx]

Hey there, Members_TET1hNh! VoLTE ensures clearer and more reliable phone calls, especially when you're using high-speed 4G or 5G networks, so keeping it on would be beneficial!

However, we understand that you prefer to keep it off. While there's no option to do so in your settings, I did find this app which you can try to use to toggle your VoLTE off. Hope this helps and do let me know! 😊

[butete]

set to lte you can toggle to off

[TeamGalaxyRene]

Hello Members_TET1hNh,

I have a found a solution that works on the issue similar to your beloved Samsung Galaxy S22's can't Toggle VoLTE off as below.

Network Mode is "5G/LTE/3G/2G (auto connect)" you can't disable it. But, if you switch it to "LTE/3G/2G (auto connect)",  it can be disabled.

Solved: VoLTE can't be disabled - Samsung Members