Corrupted image file

[xWinWinx]

I just upgraded my S20 Ultra to S21 Ultra, now im facing again another issue. When im using the front camera, my phone heats up and will shut off automatically. Now i have this corrupted image file that i cannot delete/move from the gallery. How do i delete the corrupted image file?

[xWinWinx]

Details

[MJLegend]

Did you clone all your files from your previous phone to the new one? If yes, it may have included on the files you've copied to your new phone.

[xWinWinx]

Thank you for the reply. Nope, when i took a photo on the front camera, my phone suddenly shut off (maybe because of the front camera is overheating) and when i check the gallery, i got this image file that i cannot delete. I already tried the safe mode, clear cache partition via recovery, but still, i cannot delete it. I tried also the phone to laptop but i cannot locate the file (data/sec/camera). Last option, I guess would be factory reset 🙎🏻.

[TeamGalaxyRene]

Hey there! Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. Should you need technical assistance, don't hesitate to reach us via our TOLL-FREE mobile number #GALAXY (#425299) or via our TOLL-FREE LANDLINE: PLDT Toll-free: 1-800-10-726-7864 Globe Toll-Free: 1-800-8-726-7864 Standard Landline : (02)8-422-2111 Daily (8:00 AM to 8:00 PM).

Have you updated your software version recently? If not, do check for available updates, and regularly do a CLEAR CACHE PARTITION on your device via RECOVERY/SAFE MODE. Also, regularly do CLEAR DATA CACHE of your applications to avoid unwanted performance glitches. Hope this helps! Feel free to also reach us via our toll-free hotlines above for further technical assistance. Stay safe and have an awesome week ahead. 😊

[xWinWinx]

Yup, my phone software is up to date.
Noted, thanks.

[xWinWinx]

*update: as per their service technician, its a defective motherboard, so if you encounter the same issue, better send it for the motherboard replacement. So far, after the repair, it also fixed the overheating of the front and back camera when using.

[Giannhs-t]

I have problem with my new s22 ultra i have one image accurupted  how i can delete?? Please help mee

 

[Gplan]

This just happened to me today when my phone was overheating from the camera and the heat outside. And I just solved it.

In the Samsung Gallery app settings, first turn off the trash feature. Then go back to the gallery and delete the corrupted images. Once they're gone you can turn your trash back on. 

[Kachursack]

Thanks so much!!! It helped. This weird icon of corrupted image has annoyed me for weeks