Fingerprint

[JRetana]

I can't set up my fingerprint on my galaxy s23 FE any suggestions?

[PepeCR1]

Hello JRetana, this is Samsung Members' México Community. If you want to get help from a Member, I strongly recommend to make your post in Spanish.

Regards

[llAnayll]

Why not let you set up your fingerprint?

What message comes out when you try?

[JRetana]

No se pudo registrar tu huella digital

Asegúrate de tocar el sensor de huellas dactilares con la parte media de tu dedo. Si estás usando un vidrio templado u otro protector de pantalla grueso, retíralo y vuelve a intentarlo.

[neurodvrgnt]

Does your phone give any feedback of why you can't set it up?
Please share more details to us so we can help you to find a solution.

[JRetana]

Well it just doesn't register like if I would remove my finger before it actually registers it

[JRetana]

It works 3 or 4 times usually at 20 % it stops working

[SamsungMembers]

¡Hi, JRetana!

We suggest you follow the recommendations at the link 👉 https://www.samsung.com/mx/support/mobile-devices  

If the problem persists, it will be necessary for our technicians to carry out a review of the Galaxy.

You can book an appointment for on-site service or request collection service (free of charge) for the repair of your Galaxy, just go to 👉 https://www.samsung.com/mx/support/service-center/

If you live in the interior of the republic or there is no Authorized Service Center available near your location, you can contact 800-Samsung (726-7864) to verify alternative solutions.

Regards!