I am extremely frustrated with how my recent order for the Samsung S25 Ultra was handled. I placed the order through the Samsung Shop app, eagerly anticipating the exchange offer and the great deal it promised. However, today I was shocked to learn that my phone was rejected for exchange, and my order was cancelled without any prior notice or explanation.
To make things worse, I’ve been informed that my refund will take 7-10 days, meaning I am now unable to take advantage of the pre-order offer that expired today. This is completely unacceptable. On top of that, I’ve been charged a ₹3000 cancellation fee, even though I haven’t even received the S25 Ultra. Someone simply came to inspect my phone, and now I’m being penalized for a system glitch that failed to properly assess my device's condition.
As if that wasn’t enough, I purchased a ₹3000 charger and a ₹1350 screen guard in preparation for receiving the new phone today. Now, I am out ₹7000 due to Samsung’s mishandling of the app and the exchange process.
I haven’t even seen the packaging of the phone, let alone received it. What’s even more disappointing is the lack of customer support—no one has responded to my queries or concerns. I’m deeply disappointed with Samsung, a brand I once trusted, for treating its customers this way.
If this issue isn’t resolved immediately, I will be forced to escalate the matter publicly and legally. I want to reorder the phone with the original offers, without being charged the cancellation fee.
I hope this gets the attention it deserves and I can finally get some clarity on the situation.
