I'm having 🔥 heating issues since the last 2 updates this month. I've reset my phone and cleared the cache partition, but it still heats up during video calls or when watching YouTube for 10 minutes. 🥵 Earlier, these tasks didn't cause any noticeable heating. My device is running in light mode.
Hello RamakrishnaMB. I am Nantakkumar, from Samsung.
We're sorry you're facing this issue. You can actually use our Smart Tutor app on your device which would allow us to remotely access it to help with the troubleshooting. Please call our Samsung Customer Service hotline at 1800-726-7864 and let our experts know that you would like to use the Smart Tutor service.
Excuse me, Nantakkumar. I'm having trouble understanding how the heating issue that began after updating to the latest version (S928BXXS3AX17 / S928BOXM3AX17/ S928BXXS3AX17) will be resolved by using the Smart Tutor app. Could you please clarify this for me?
To help you, recreate the issue by using WhatsApp and making a test video call for 5 minutes. Then, check the temperature in the CPU. 📲🔥 #TechSupport #Troubleshooting
