Galaxy S24 Weak Signal Strength

[Lumpombwe]

I bought a Samsung Galaxy S24 Ultra phone 4 weeks ago and soon discovery it has a very weak Signal reception. Where I get 4 bars of signal strength with the SIM card in my old Huawei P40 Pro phone ,  I bearly get 2 bars on the  Galaxy S24 Ultra phone. I have no protection cover on the phone.  The LTE/5G indicators frequently toggles on and off and calls get dropped frequently.  I have been to the Samsung Service center (Singapore) 3 times in 2 weeks, and the engineers there have reformated and re-installed the OS twice after confirming the issue.  They ask me to go re-install my apps and data and come back if it the situation does not improve.

Checking the internet and Samsung community sites, signal strength weakness is a well known issue. 

I bought the phone in Singapore and I am using it on the Starhub network in Singapore. I feel cheated out of nearly $2000.  If you are considering buying a Samsung S24  Ultra, please DON'T. It's great a a gadget to use with WiFi but it is a scam as a mobile phone!!! Save your money and buy something else!!

[noorsyafiqm]

Try switching off the "Use 5G Standalone Networks."

[noorsyafiqm]

Not only S24, My A55 has been struggling to latch onto the 5G network in standalone mode

[JP19]

Hi, may I know if you live in A.M.K area? I know that Samsung users using StarHub network at around *** area, have very bad network reception.

[benxi]

I am having issues for connecting to Aginet Router and Eight Telecom

As always buffer the internet connection

[Ubaid70]

Me too regret my purchase of S24 Ultra. and its not cheap 512GB cost me 2128$ and they call it as their flagship product but the quality is pathetic with many issues.

[SamsungNantakkumar]

Hello Lumpombwe. I am Nantakkumar, from Samsung.

We're truly sorry for the experience you're currently facing. However, we're unable to assist you through this platform and suggest you contact our Support team at 1800-7267864. Our experts will be able to advise accordingly.

Thank you.