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Original topic:

Green Light flicker issue

(Topic created on: 05-24-2023 06:36 AM)
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Gulaman24
Beginner Level 2
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Galaxy S
Somebody experiencing this light flicker on screen when unlocking?
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2 Comments
Galaxy S
so far have not encountered this
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TeamGalaxyRene
Moderator
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Galaxy S

Hello Gulaman24,

Thanks for letting us know your experience with your Samsung Galaxy phone having issues with the light flicker on screen when unlocking and we are sorry to hear about that.

Before you try out the below recommendations as to your solution, be sure to check if your device's software is updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

 

If the screen on your device is flickering, there are a few steps you can follow to find out whether the issue is software or hardware-related. 

Check you device for damage.

 

Check in Safe Mode.

Booting your smartphone in safe mode is also another option to find out if the screen still flickers or not. Safe mode is like a diagnostic tool to help identify the problems on your device.

Step 1: Turn off your device then power it on.

Step 2: When the Samsung logo appears by itself, press and hold the Volume Down key.

Step 3: The device will switch on in Safe mode. Safe mode will be displayed on the bottom left of the screen.

 

  • If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. 
  • If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone or tablet to the factory setting.

To exit safe mode, restart your device.

 

Manage your Brightness.

If your screen is still flickering, try adjusting your brightness settings.

1. Go to Settings >  Display
2. Tap the switch to deactivate 'Adaptive brightness'.
3. If you have noticed the flickering with low brightness, slide the bar to increase the display brightness.

 

 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

 

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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