Green Line Issue on Samsung S22+: Support Refused Free Screen Replacement

[-Eucliwood-]

My S22+ recently developed the famous green line issue without having any physical impact. Today I took it to Samsung Service Centre and was told that I would have to pay $200+ for screen replacement. Meanwhile, my Note20 Ultra experienced the same issue earlier this year and was replaced for free, despite being out of warranty.

Samsung, please look into this. This is not an issue coming from the user, so why are we being forced to pay for its repair?

[JVT_Jeff_Viral_Tech]

Your earlier is around March right ?! If not wrong that time they r doing a 1 month "GOODWILL" foc...

[-Eucliwood-]

My Note20 Ultra was repaired in May this year. Checking the community, it seems that Samsung is only covering replacements for the S22 Ultra due to the sheer volume of similar issues.

Regardless, I find it very unfair and unacceptable for Samsung to charge for this issue when the fault is not even due to user error.

[JVT_Jeff_Viral_Tech]

Well.. u r lucky to manage to get it foc in May...

They have different policy for this in different countries n so far if not wrong I only know it's completely foc in india if u have this green n pink line problem

[pkmaybe]

SGD 300 to replace it .so how is your feeling?

[malime]

I face the same problem too, samsung management team (Ms. Seema) say it's out of warranty period. So they cannot do it on FOC. We paying 1000+ dollars for this device just for 2 yrs of usage. Which I feel is not right. Seriously feeling sad.

[SamsungNantakkumar]

Hi -Eucliwood-,

This is Nantakkumar from the Samsung Members team. 

​Sorry to hear you're facing this issue. We would like to find out more and assist you. 

I have directly messaged you through Samsung Members. Could I trouble you to reply my message with your contact details so that we can reach out for further investigation?

Thank you!

[-Eucliwood-]

I received call from Customer Support today and was told the same response as the Service Centre staff (means I have to pay $200+ for the screen replacement plus the labour charge as my phone is no longer under warranty).

Please highlight to the company that this is such a big disappointment. I don't expect to pay a high price for a luxury phone, which can then only last for 1 year and afterwards requires user to continue paying for repairment from issue which is not even caused by them... 

[unamusef]

I swear samsung support is inconsistent. It feels like franchise tbh. I don't feel like it's united company, unlike a certain fruit phone brand. Every where you go they treat you the same hais

[JoyfulRascal]

Same issue here!!!green lines!!and yet they say they have not received any update that the software update can cause the line issue whereby alot of user are facing it...keep denying it samsung.. well done!