I didn't drop my mobile, actually I was watching videos and then suddenly a green line appeared on my Samsung s20+.. when I Google about it, I found I'm not the only customer to experience this green line issue.
I approached Samsung customercare service and they mentioned I need to change the display which costs S$366 and it comes with free battery replacement + S$ 150 Samsung voucher.
I was shocked to hear this. Are they joking??
It's a flagship model, how Samsung can produce such a low quality products for their flagship customers. It shows tat they never care about their customers. I completely lost the faith in Samsung products and their customer relationship.
Now I left with no choice to voice out abt this and continue to use the same s20+ with green line. Let's see whether this post will solve my issues.. It's my hard earned money and Samsung abused my struggles in making that money with such a low quality product. I regret choosing Samsung!!
Importantly I rejected their voucher and free battery offers..how can I go back to Samsung again when they continue to practice such a lousy quality principle with very bad customer relationship policy.
It's been 1.75 years since the date of purchase of my Samsung s20+.
There is actually an option to email the ceo on their official site but not sure if it really will reach the ceo.
In another thread the moderator even assured that this series of phone are of high quality when there are so many people around the world facing this particular issue. 😤
