This is Nantakkumar from the Samsung Members team.
Sorry to hear you're facing this issue. We would like to find out more and assist you.
I have directly messaged you through Samsung Members. Could I trouble you to reply my message with your contact details so that we can reach out for further investigation?
I encountered the same problem for my S22+. Samsung said the only way to resolve the problem is change screen & they charge $260 + labour fee $54.50 if phone is out of warranty. Seems like a way to force customers to get new phone or to switch brand. Disappointing level of service..
This is Nantakkumar from the Samsung Members team.
Sorry to hear you're facing this issue. We would like to find out more and assist you.
I have directly messaged you through Samsung Members. Could I trouble you to reply my message with your contact details so that we can reach out for further investigation?
I'm also facing the same issue of a pink line with my S22+ which I have it under 2 years. I'm also wondering if this is a strategy for Samsung to force us to switch phone or to switch to its competitors.
Original Samsung charger fused as well. Verified by heading to a Samsung shop. I'm very surprised as my previous chargers from Huawei and Vivo are still going strong.
I called in to hotline and was told that there is no case to be logged (no reference number to provide me) and asked me to head to a service centre ( to quote just my mobile number)
I read online that walking straight into a service centre will warrant a hefty service fee. I feel very shocked to be caught in such situation. I bought Samsung as my friends gave me raved reviews.
This issue has surfaced since 2023 where Straits Times reported on it. Could Samsung acknowledge this issue from hardware/software and provide us a free replacement outright? Regardless of our warranty status?
