Help i cannot enable my face unlock

[reddagon22]

[JayDali]

Maybe try removing face data then add it again

[JayDali]

Or maybe it's security issue related to your added account... try removing the recent account you added (could be company email)

Could be IT Security concern from your account

Hope this helps ;)

[zergiorafael]

Thank you, I had the same problem, I removed the workspace that was created to access my company email and now  I can activate de face recognition

[butete]

have you wipe cache partition

[TeamGalaxyRene]

Hello reddagon22,

Thank you for reaching out to us about your inquiry on how to enable face unlock on your Samsung Galaxy S22.

With our dear Samsung members reply here, you may try removing first the face data on your Samsung Galaxy S22.

A) Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

B) Set up Facial recognition.

Step 1: From Settings, tap Biometrics and security.

Step 2: Tap Face recognition. Tap Continue, and then set up a screen lock if you don't have one already.

Step 3: Choose whether you are wearing glasses, and then tap Continue. 

Step 4: Hold the phone 8-20 inches away and position your face inside the circle. Hold the position until the progress bar reaches 100 percent. If needed, remove your glasses to finish the process. When you're done, adjust your desired settings, and then tap OK.

C) Important Information.

Face recognition lets you unlock your phone in one quick move. Use the Facial recognition feature to unlock your phone with your face.

When using face recognition to unlock your device, your phone could be unlocked by someone or something that looks like your image. The possibility of the exceptional cases where the current detector can mistake fake images as a live input, the decision logic was already applied to strengthen the anti-spoofing function.

However, there are technical limitations in coping with all spoofing attempts such as high-resolution images. Thus, we do not recommend the usage of face recognition for high-security authentication applications. As Face recognition is less secure than Pattern, Pin, or Password, we recommend using Fingerprint recognition, Pattern, Pin, or Password to lock the device.

Additionally, if you use your face as a screen lock method, your face cannot be used to unlock the screen when turning on the device. You must unlock the screen using a pattern, PIN, or password you set when registering the face. Be careful not to forget your pattern, PIN, or password.

D) Tips for Facial recognition.

Consider the following when using face recognition:

• If the front camera lens is not clear, face recognition may not work properly. Please clean the lens and try again.
• Glasses, hats, masks, makeup, bangs, and beards can affect the recognition process.
• Make sure your image is not blurry.
• Face recognition is less secure than Pattern, PIN, Iris, or Fingerprint.
• Make sure you are in a well-lit area and the camera lens is clean. When trying face recognition in the dark, screen brightness increases temporarily for better recognition. If you feel this’s inconvenient, please turn off the Bright screen option. On Settings, tap Biometrics and security > Face recognition, turn off Bright screen option.
• For enhanced security, the device only recognizes your face when your eyes are open. If you feel this’s inconvenient, please turn off the ‘Require open eyes’ option. On Settings, tap Biometrics and security > Face recognition, turn off Require open eyes option.

https://www.samsung.com/ph/support/mobile-devices/can-you-unlock-face-recognition-with-a-picture/ 

E) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

F) Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00am to 8:00pm)

Hope this content is helpful and your device's issue gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.