Hissing noise

[Infinitech]

Don't know if it is my headphones or my S10+; after plugging to its jack, I hear hissing noises, sometimes the music comes from only one side. It would disappear after rotating the headphone plugged at the 3.5mm jack or after replugging.

[TeamGalaxyRene]

Hello Infinitech,

Thanks for reaching out to us here in order to find out about what's behind the hissing noise, if it's from your beloved Samsung Galaxy S10+ or from headphones after plugging it to your device's jack. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

You can check and visually inspect the headphone jack nothing that the tip connector carries the audio signal, while the sleeve acts as a return path and ground. However, since the ground is a reference point for the signal, it can pick up interference noises like an antenna. The longer the cable, the higher chance it'll pick up more noise. Try it to pull it out and in, and if the hissing sound disappears/re-appears, then it's high time that your headphone jack get replacement.

Self-Diagnostic check on the Samsung Members app.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all.

Step 4. Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

Step 7. If preferred, you may check specific Diagnostics and tap them directly to begin. Choose "Headphone jack".

Step 8. For individual diagnostic checks, you can view your results after the check is complete.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Others".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, immediately bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.