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Original topic:

I thought the latest security patch fixed the orientation issue

(Topic created on: 11-25-2022 10:20 AM)
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-Vlad-
Active Level 4
Options
Galaxy S
But it didn't. My phone was bug free for more than 2 days though. Had to restart agaib. Sigh*
3 Comments
Obviou_sly
Active Level 9
Galaxy S
Maybe still in process of adding...
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-Vlad-
Active Level 4
Galaxy S
I hope so. It's noticeably much rarer so far. I used to experience it once or twice a day.
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TeamGalaxyRene
Moderator
Moderator
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Galaxy S

Thank you, -Vlad-, for sharing your comments and experience after the latest software patch update to your Samsung Galaxy device and your frustration that the software patch has not included the restoration of display orientation.

While we do our best to release the latest software updates for all applicable devices and services as soon as possible, release times may vary depending on device version and model or service version, country/region, and network-dependent.
 
We thank you for your patience.
 

For the meantime, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System" &"Camera".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's problem gets solved.

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