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Original topic:

Lost all photos from my camera folder after updating the software last month

(Topic created on: 09-18-2023 09:23 PM)
david_dav
Beginner Level 2
Options
Galaxy S
I lost all the photos I had in my camera folder after doing an update of One UI as requested by Samsung on 22 August 2023....

All the photos I save into a specific album were not impacted.....and the only folder I did not backup automatically with Google photo or OneDrive is the main camera folder and everything was gone ....

I tried to get support from Samsung but they were unable to give me any solution or propose a comprehensive data recovery software to recover my photos (lost close to 1,000 photos)...

Any of you faced similar issues after doing a software update ?
2 Comments
Sunbear
Active Level 1
Galaxy S
I did have backup to One drive. Did you check the last update? Backup it may still be one of those auto update
0 Likes
jamesbob
Active Level 7
Galaxy S
hmm how about you login via the web to see if your images are still there
0 Likes