david_dav
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09-18-2023 09:23 PM (Last edited 09-18-2023 09:23 PM ) in
Galaxy S
I lost all the photos I had in my camera folder after doing an update of One UI as requested by Samsung on 22 August 2023....
All the photos I save into a specific album were not impacted.....and the only folder I did not backup automatically with Google photo or OneDrive is the main camera folder and everything was gone ....
I tried to get support from Samsung but they were unable to give me any solution or propose a comprehensive data recovery software to recover my photos (lost close to 1,000 photos)...
Any of you faced similar issues after doing a software update ?
2 Comments
Sunbear
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09-18-2023 09:30 PM in
Galaxy S
I did have backup to One drive. Did you check the last update? Backup it may still be one of those auto update
jamesbob
Active Level 7
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09-18-2023 10:04 PM in
Galaxy S
hmm how about you login via the web to see if your images are still there
