Lost all photos from my camera folder after updating the software last month

[david_dav]

I lost all the photos I had in my camera folder after doing an update of One UI as requested by Samsung on 22 August 2023....

All the photos I save into a specific album were not impacted.....and the only folder I did not backup automatically with Google photo or OneDrive is the main camera folder and everything was gone ....

I tried to get support from Samsung but they were unable to give me any solution or propose a comprehensive data recovery software to recover my photos (lost close to 1,000 photos)...

Any of you faced similar issues after doing a software update ?

[Sunbear]

I did have backup to One drive. Did you check the last update? Backup it may still be one of those auto update

[jamesbob]

hmm how about you login via the web to see if your images are still there