Mobile Legends and Android 13 BLACK SCREEN

[mingtzi]

Just updated the firmware of my S22 ultra to android 13 and One UI5, after that my Mobile Legends wont load, only black screen after moonton logo,I already tried YT guides and reinstalling the game but it still persist.

[fruit_user]

Maybe the game doesn't support Android 13 devices yet. Most apps and games are only compatible up to Android 12 right now, you need to wait for the game devs to enable support for Android 13. Try to contact game CS and ask for assistance.

[mingtzi]

Thanks bro, will do.

[TeamGalaxyRene]

Hello mingtzi,

Thank you, for letting us know about your inquiry here about your Samsung Galaxy S22 Ultra having issues loading Mobile Legends after an update.

You can submit a report of errors through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2.Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category. Tap "Settings/System".

Step 4. Describe problem in detail and SEND.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/#:~:text.... 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00am to 8:00pm)

[mingtzi]

Thank You, already sent the error report

[Humprey31]

How was it man? I did a mistake of updating my S22+ as well, now ML won't load..

[mingtzi]

Nothing new for now, still wont load and CSR cant help me, asking me to factory reset but i cant risk my work for the game 😅
Also moonton email response is garbage, its very far from my complain (probably bot).

I hope this problem gets more reach..

[Humprey31 · Accepted solution]

Bro it was already fixed by todays ML update. Hope your too

[mingtzi]

Yeah, its now fixed. I was really getting bored..finally!