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Original topic:

Netflix Error 5.7

(Topic created on: 07-10-2021 02:14 AM)
5446 Views
Daysssssi
Active Level 3
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Galaxy S
Hi, anyone with the same experience of encountering Netflix Error in Samsung s21? 
I notice that every time, after turning my phone back on, all the downloaded items won't open and an error 5.7 will prompt. Any resolution on this? 
This is mainly the reason why I can't do the update. 😅 I don't want to re-download my pending KDrama's. It would have been nice if I did not lose the code for free 1 year viu... 😪😪
5 Comments
TeamGalaxyRene
Moderator
Moderator
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Galaxy S

Hey there! Amazing afternoon to you! You may want to check out this troubleshooting steps to try and resolve your concern:

https://help.netflix.com/en/node/100631

We also feel you on your loss with regards to the Viu promo code. 😟

Hope this helps! Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Daysssssi
Active Level 3
Galaxy S
Hi, I did research the said troubleshooting. Did as told also before but still experiencing same error.
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy S

Try performing this one.

https://www.youtube.com/watch?v=jREGymIoGKE

😊

iyang_yasan
Active Level 1
Galaxy S
It's the latest update. It broke netflix, nba and also smart view.
0 Likes
blackbeannoodles
Beginner Level 4
Galaxy S
Ugh so annoying. Samsung should fix this ASAP.
0 Likes