No forget password option for secure folder

[Novemoe]

I forget my secure folder password. There is no option to recover password. Also no way to reset or uninstall the folder. Any solution available?

[JP19]

Hi, could u screenshot the locked screen of the secure folder?

[Novemoe]

Hi, now I can't take screen shot of that folder, it says " can't take screen shot due to security policy"

[JP19]

Hey, okay got it. I tried screenshooting my Secure Folder screen, but getting the same msg as u. Have u tried keying in the wrong password for at least once and the Forgot password will appear?

[Novemoe]

Hi

I had tried all the passwords I remember and now it is locked. Next try will be after 2 hrs and 54 mins. 😄

[JP19]

But did u see the Forgot password prompt below the password textbox?

[Novemoe]

No. There is not.

[JP19]

Ah.. then it seems like.. ur Reset with Samsung account is not enabled.

Can u try to recall hard, what is the highly possible password that u have set for ur Secure Folder?

[JP19]

https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Secure-Folder-Not-Accepting-Correct-Pa...

Do u want to try this solution shared by a Member from Samsung US?

[Novemoe]

I appreciate your help. I did contact Samsung help desk. Seems they didn't know exactly. Told me that I had to factory reset my phone. I planned to do that during weekends. Before that I last tried with a password. And it was wrong again. This time I needed to wait another 24 hrs before next try. At the same time there is "uninstall folder" option appeared. And since there is nothing much in my folder, I happily uninstalled and reinstalled it. This time, I noted down my password. Also turned on the reset option using Samsung account.