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Original topic:

S20 Plus

(Topic created on: 04-07-2023 02:20 PM)
Active Level 4
Galaxy S
Not sure what is going on with Samsung lately. After the recent update, Not only that we can no longer switch to use new fonts as it doesn't show new messages in FB messenger, now I can't send messages directly from the FB App!!! I have to exit out and manually find that person in FB messenger just to send a message! This is just ridiculous! I am getting too much disappointed with my Samsung S20 plus. With all this issues I am really considering switching to Apple
1 Comment
Galaxy S

Hello MidoriSora,

We are sorry to hear about your difficulty using your Samsung Galaxy S20+ after the recent updates, having issues ranging from font switching in Facebook Messenger to sending messages directly from the FB apps.

I feel your disappointment and understand it. If it happens to my device and I expect it to be better but sadly it turns out in a different way, then I will be frustrated too.

Before you try out below recommendations as to your solutions, be sure to check if your device's software and related apps (Facebook and Messenger) are updated with latest version. Please check how to update your mobile device's software in following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.


To find the root cause of the issues, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Applications".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


Permission Manager 

Your Samsung Galaxy phone is optimized to use and set up apps. If necessary, you can set access permissions for all types of apps at once, or individually select and set notifications for apps. To manage notifications and access permissions through settings, check out the guide below.

How to manage app permissions.

While installing or using the application, you may be prompted to give your permission to access various functions. For example, Email may ask for permission to see your Contacts, so it can import your friends' contact info. If you have given permission by accident, you can always change the settings. App permissions can be managed through the Permission manager.

Step 1. Go to the Settings, and then select the Apps menu.

Step 2.  Tap on the more options (three vertical dots) icon.

Step 3. Choose the Permission manager.

Step 4. You can check the list of permissions. Select the feature for which you want to check permissions.

Step 5. If you want to change the access of certain applications, select the one you want to allow or deny. For example, the Galaxy Wearable app that is allowed access to the Location feature.

Step 6. You can choose one of following: 

  • Allow all the time: the application accesses this data, even when it is not in use.
  • Allow only while using the app
  • Ask every time
  • Deny

Note: Denying certain permissions may affect the operation of some applications. In this case, a notification may appear.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)


Stay safe and have a nice day ahead! Thanks for contacting Samsung.