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Original topic:

S20 ULTRA one ui 3.1 issue after update

(Topic created on: 05-22-2021 11:46 AM)
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iam-ismael
Active Level 1
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Galaxy S
After update issue startes to pop-up
1. I cant open samsung USB-C on the Setting> app ( option to install or open is grade out ) 
2. Akg earphone that came with the device is not working on my phone but perfectly works with other phone. FYI charger is working 
3. Fast charging not working. Charging half of battery will take 1hour+. Pls note that fast charging is enable and I'm using the charger that came with s20ultra
4. Screen keeps on flickering. There are horizontal black line across the full screen. After locking device there are time flickering stop but will start again after locking the phone. 

PS. I use to have moisture detected after taking it to a repair center they fix it. Then encountered same issue after software update. Im so disappointed with samsung I've ask them to give me a new unit for i think the phone is not working during the 1st year is where I've experience moisture error. I can't imagine a phone that cause much will also give me soooo much problem. There chat support ended asking me to reset the phone whipping all it's data but will not fix this issue. I've speend multiple time asking help and at the end issue will not be fix
2 Comments
TeamGalaxyEvflor
Moderator
Moderator
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Galaxy S

Good day! Jan here, Samsung moderator. Thank you for sharing your concern here in the Samsung member community and we're very sorry to hear such issues. In regards to this, you can call our contact center to make a ticket regarding this issue. You can dial these number to reach us #GALAXY [#425299]. Here we can assist you further regarding the issue. We're hoping for you to reach us so we can assist you further. Stay safe and have a great day! 

 

iam-ismael
Active Level 1
Galaxy S
I was advice to go to a repair center and present the results from a diagnostic one of samsung member run. When i went there the agent look at my phone and says it will cause me 15k to fix usb hub and the lcd. I just dont get it how come a 69000 pesos worth of phone will cause me this issue geven it's an 1year and 4months old phone will when i had A7 2016 edition never cause me this issue.