Bought my phone in May 2020 and last week the screen suddenly turned white. What happened was I took an hour nap and when I woke up, the screen turned white. It was working just fine before that. Sent my phone to service center and they say need to replace my lcd. So disappointed with the quality of so called flagship phone.
I slept with the phone underneath my blanket (I fell asleep) and guess what woke me up in the middle of the night?! A BURNING HOT Samsung phone scorching my arm! Mind u, when I say burning hot I do literally mean burning hot. I was shocked and kinda afraid that the phone would blow up, I had to use my blanket to touch and switch my phone off (too hot to touch bare finger) and quickly bring it to my bathroom as a safety precaution.
That night itself I spoke to a a call center agent who did a remote battery health check for me and at the end he told me that my battery is showing signs of unusual deterioration and told me to get it replaced at the nearest service center. So I nicely brought it to the Pyramid service center the next day and but they told me my battery is perfectly fine and that I shouldnt trust the remote battery check done by their own call center agents. I find the actions and remarks by the service center very contradictory, ridiculous and irresponsible. Btw, they couldn't tell me why my phone overheated, and they even asked me for proof that my phone overheated. As my phone was still under warranty, I only asked for a battery replacement which of course they denied me, imagine if I asked for a phone replacement! (They'd probably put a picture of me at the entrance of every outlet so Samsung staff can kick me out before I even enter).