I see, if i am not wrong for 5G to work the telco need to update some firmware. And the band supported on japan set maybe diffdrent from local network band
We're sorry for the experience. Can we trouble you to follow the below steps to submit an error report via our Samsung Pay app so that we may assist you accordingly?
Step 1 : Reset the SIM card >> Try to remove, then reinsert the SIM card.
Step 2 : Try using a different SIM card in your mobile device to check if the same issue persists.
Step 3 : Contact your Telco Service Provider to check if there is any network issue from their end and to check on your account status.
Step 4 : Reset Settings. Resetting network settings reset all data connections back to the out of the box factory defaults. The following changes will occur by performing a Reset of network settings.
*Stored Wi-Fi networks will be deleted. *Paired Bluetooth devices will be deleted. *Background data sync settings will be turned on. *Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting. *Network selection mode will be set to automatic.
To perform a Network reset, follow these steps.
>> Go to Settings >> Tap General management >> Now select Reset and Reset settings.
If the issue persist, we would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in details.
