Maybe Samsung should check this issue since a lot of users are affected. Even if you check it online (members' forum, reddit, etc.), a lot of S21 Ultra users are concerned. For members with expired warranty, technicians ask for 5k-10k replacement of camera module and it is a lot of money since the phone is also pretty expensive. Samsung should shoulder the expenses for camera module replacement and not the users. It is not just an isolated case anyway, it is a hardware defect.
Sorry to hear that, about your experience with your Samsung Galaxy S21 Ultra having issues with blurry camera and we apologize for the inconvenience it caused you.
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Before you try out the recommendations below, be sure to check if your device's software and related apps (Camera) are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4. Reset your device.
Self-Diagnostic check on the Samsung Members app.
Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check.
Step 1. Run Samsung Members and select Get help on the lower half of the screen.
Step 2. Tap View tests located under Diagnostics.
Step 3. If you would like to run through all of the Diagnostics checks, tap Test all. Otherwise, tap only "Camera".
Step 4.Your Galaxy phone will then run through the checks.
Step 5. Follow the on-screen instructions to complete the check.
Step 6. When necessary, you may need to manually run or interact with the corresponding function.
Open the App drawer, press and hold the camera app, and select the App info. Then navigate to the Storage and then tap on Clear cache. After that, select the clear data and then tap on Ok to confirm.
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.
None of the troubleshooting works. Unfortunately a friend used the phone to get a picture of me with a band that I met and I forgot to tell him about the 1x blur. So now I have a pic with my favorite band that is blurry. This only started happening about a month ago.
I came to a foreign country and my phone couldn't take pictures you F nerds.
You do this on purpose so we buy the new series and throw our old to the garbage. Paid 1200 Euros for this trash and still old iphones can take better pictures than my "Samsung".
None of the solutions above are worked. This problem, I strongly believe, is came from the software updates. Would you consider to solve this via new version update in the future?
