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Original topic:

S21 Ultra Green Line on Screen after only 2.5 years of regular use.

(Topic created on: 01-03-2024 05:20 PM)
693 Views
Abe_T
Active Level 4
Options
Galaxy S
I never thought it would happen to my unit since I'm quite careful with it. 

Samsung's dreaded green line issue finally gets me after only 2.5 years of regular usage. This is my first time to experience this with any Samsung phone. I started with a Samsung Note2 many years ago after switching from an iPhone 4S. Gone through a Note 2, Note 3, S7, A70, S10 5G before this S21 Ultra. None of them had screen issues. 

What guarantee/motion has Samsung made to address the green line issue which seems to be prevalent from the S20 to S22 generations? Are there S23 units with green line issues already? Will the new flat screened S24 lineup be more durable? 

Seriously thinking wether it's time to go try another brand. 


image
Green line on S21 Ultra after 2.5 years of reular use.


18 Comments
TeamGalaxyDD
Moderator
Moderator
Options
Galaxy S

Sorry to hear that - we'd like to help you out.

Green lines may be caused by one of, but not limited to, these issues:

- A loose display connection
- Damaged wire/ribbon connecting screen to motherboard
- Cracks on the screen - even small ones
- Water / humidity damage

That said, hardware issues such as these are hard to diagnose via a single picture. Please bring your device to a Samsung Service Center so we can get your device checked and repaired. You can book an appointment directly from your Samsung Members app, or use our store locator to find a Service Center near you.

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katarinalove
Beginner Level 4
Galaxy S
Multiple users encountered the same thing, you should atleast have it addressed. The repair is not cheap. My S21+ has it too and I've seen a lot of same complaint. Gosh.
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jaypacs
Active Level 1
Galaxy S
Bt sa ganto lng n unit nyo meron sa iba samsung unit nyo kht matagal n di ganto my pink line after update tpos iba my green line cguro nmn dpat my feed back dn sa mga buyers n ganto kesa hindi n kyo bilhan at lumipat n sa iba brand
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moniko11
Active Level 1
Galaxy S

same with me, hopefully samsung release fix update for this issue

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erorrrorr
Active Level 1
Galaxy S
Makapal tlaga mukha ni samsung ayaw panagutan yang mga greenlines issue makakapal tlaga mukha feeling q tlaga na scam tau ni scamsung.
Abe_T
Active Level 4
Galaxy S
The green line now has a friend 😅 The pink line 🥲20240128_103212_1000013966_1706409136.jpg
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jaypacs
Active Level 1
Galaxy S
Same issue to my phone samsung s21+ has a pink line after software update the pink line appears
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jaypacs
Active Level 1
Galaxy S
Ano kea mag pa tulfo n tayo hahaha
Supermond
Active Level 1
Galaxy S
agree! haha
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