I'm one of your victim where my S22 develop a green line out of the blue.
Went down to your service centre located at Plaza Singapura, I was been informed that Samsung no longer replace the faulty screen with labour cost at $54 and I was charged with the full amount of $290 on top of it.
I understand from the staff that this was only chargeable from this month, October 2024 onwards and find this unacceptable.
The green line appears out of nowhere, my phone was kept at home with care all along so how would I know or predict that the green line issue would appear before October 2024?
This sounds really unreasonable and with the ongoing and continuous Samsung phone developing this issue, are there any reason to buy another Samsung phone is future?
This is Nantakkumar from the Samsung Members team.
Sorry to hear you're facing this issue. We would like to find out more and assist you.
I have directly messaged you through Samsung Members. Could I trouble you to reply my message with your contact details so that we can reach out for further investigation?
As user @Viviizzz and @kellynsh had pre-empted me. A customer service personnel did called me but his job is to try and aplease me that they had escalated this case to the management but they will not be providing any complimentary replacement of the screen with green line anymore.
I expecting similar answer but am still disappointed.
So it is established that Samsung flagship phone cannot last more than 2 years even with careful use.
i got banned and all my comments removed.. i recorded everything down. but honestly i feel not worth to chase these people. too much effort. they can do what they want honestly.
