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Original topic:

S22 Ultra Doesn't Display Blacks Properly

(Topic created on: 08-03-2022 03:19 PM)
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Members_4OTmYit
Beginner Level 2
Options
Galaxy S

I noticed very recently that my S22 Ultra doesn't display blacks properly. When I'm on my always-on-display, sometimes the screen goes from "normal" white text and all-black background, to white text and "greenish-hue" background.

When I went and unlocked the phone, the issue's gone.

When watching Netflix, when there's a transition(fade to black) between scenes, it's supposed to be black, but it flickers to reddish then greenish again.

So I tried using the *#0*# diagnostic tool, and tested it there. The colors are normal, but when testing black, the screen just shows a greenish hue instead of displaying black.

There's no problem displaying blacks on my wallpaper though, probably because there's some color involved, so I don't know what the problem is, really.

Is this just a software issue that'll get patched in the coming update, or is this a hardware problem?

I'm using this phone as my daily driver, it's really a hassle if this needs to be sent in to be repaired.

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3 Comments
SamsungRightCare
Community Manager
Options
Galaxy S

Hello Members_40TmYit,

It's very unfortunate that you are experiencing this problem, but no worries, we are here to help.

A) Here are the steps in order to scan your device through Samsung Members App

1) Open the Samsung Members app on your phone, and then tap the Get help tab.
2) Tap Diagnostics near the top of the screen.
3) Tap on the individual icons to do each test separately or tap Test all to do them all at once.
4) Follow the on-screen instructions to help test your phone's functions.

B)  It is recommended to change the Galaxy S22 Ultra’s screen mode to Vivid or resolution to FHD+

C) Check, Download and Install update with the latest Software updates.

D)  If the problem persists, at your own convenience, you may visit and/or call the Samsung Authorized Service Center nearest you by clicking the below link, please.

https://www.samsung.com/ph/support/ 

Hope your problem gets solved.

 

 

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Khaled75
Expert Level 5
Galaxy S
Update your S22 Ultra to the August security patch. Then, wipe cache partition. The update will fix this issue.
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Anakarch
Beginner Level 2
Galaxy S

Hello. I have the same problem. Did you manage to fix it? Any suggestions?

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