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Resolved! Solved

Original topic:

S22 ULTRA error on messenger

(Topic created on: 11-27-2022 07:45 AM)
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JaspherPat
Active Level 3
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‎11-27-2022 07:45 AM (Last edited ‎11-27-2022 08:27 PM ) in 

Galaxy S
BAKIT PO AYAW MACLICK NG MESSAGE SA MISMONG MESSENGER KAHIT ANONG RESET KO AYAW TAS INUNINSTALL KO NA 4 TIMES WALA TALAGA NAKAKAPANIBAGO ANG SAMSUNG DI AKO SANAY. NAG FORCE STOP AT NAG CLEAR DATA AT CACHE NA DIN AKO. 

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TeamGalaxyRene
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‎11-27-2022 06:58 PM (Last edited ‎11-27-2022 06:59 PM ) in 

Galaxy S

Hello JaspherPat,

If you are trying to open the messenger from a Facebook Lite app, then there will be compatibility issues. Please try to install messenger lite as well.

Also, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  
 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)

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22 Comments
ProCo
Expert Level 4
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‎11-27-2022 08:01 AM in 

Galaxy S
Good evening. Have you try to uninstall and reinstall your application.

1.Settings
2. Apps
3. Click Messenger
4. Select Notifications
5. Restart your device
6. Try compose a message
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JaspherPat
Active Level 3
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‎11-27-2022 08:27 AM in 

Galaxy S
I tried many times but it didn't work I don't know why
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ProCo
Expert Level 4
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‎11-27-2022 12:27 PM in 

Galaxy S
Kindly check your FB account
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JaspherPat
Active Level 3
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‎11-27-2022 07:43 PM in 

Galaxy S
Ano sa fb po ang ichecheck ko? Flagship pa man din to kaso ganto agad experience ko huhu
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ProCo
Expert Level 4
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‎11-27-2022 08:08 PM in 

Galaxy S
Wait. I'll check.my device.
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JaspherPat
Active Level 3
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‎11-27-2022 08:22 PM in 

Galaxy S
Sige po hintayin ko, pero sir inuninstall ko tas ni login ko 2nd fb account ko wala syang problema, it means na messenger ko sa account ang problema.
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ProCo
Expert Level 4
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‎11-27-2022 08:26 PM in 

Galaxy S
Kindly check if we have the same settings. Screenshot_20221128_122518_Settings.jpgScreenshot_20221128_122511_Settings.jpgScreenshot_20221128_122523_Settings.jpg
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JaspherPat
Active Level 3
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‎11-27-2022 08:36 PM in 

Galaxy S
Eto po ginawa ko na sir, kaso messenger na talaga tong issue di siguro compatible sa s22 ultra kasi may nabasa ako same issue kami Screenshot_20221128_123523_Settings.jpgScreenshot_20221128_122528_Samsung Members.jpg
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ProCo
Expert Level 4
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‎11-27-2022 09:07 PM in 

Galaxy S
Okay ka na sa messenger account mo?
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