S22 Ultra Selfies Appear to be Overprocessed

[annie__]

Issue

I bought an S22 Ultra yesterday and when I tested the selfie camera at the mall (tested 4x), there were no issues.

However, when I went home and took some selfies, the photos appear different. My photos look overprocessed and smoothened. Some details were intact although some were lost due to the processing. My skin also turned orange-ish.

My appearance in the camera preview looks good. The issue starts after taking the photo - the selfie image in the gallery looks accurate after taking the photo for 1-2 secs then it will suddenly change/process right before my eyes.

I have never seen this issue on my previous phone (S21+).

Solutions That Were Tried

- All beauty effects were turned off / set at 0.

- Selfie color tone has been set at Natural (although the selfie is still overprocessed even when set to Bright)

OneUI Version

The issue has been observed before and after I updated to OneUI 5.

Is there perhaps a setting that can be toggled off or will this be fixed in a future update?

Thanks in advance!

[TeamGalaxyRene]

Thank you, annie__, for letting us know about your newly bought Samsung Galaxy S22 Ultra having issues with camera selfie feature and apologized for the inconvenience it caused you.

Really understand what you are experiencing right now. Don't know what to do next, after trying several possible solutions, but to no avail.

 But don't worry; we're here to help, provide quick fixes, and solve problems with your device camera.

Follow these easy steps to troubleshoot and figure out what's causing your device's performance issues.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Restarting your device.

Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

C) Reset the camera app.

Open the Camera app > and then tap Settings > Swipe to and tap Reset settings, and then tap Reset. 

D) Clear the Camera App Data and Cache.

Open Camera App Icon > Press the "i" button, scroll to Storage > press "Clear data" and "Clear cache".

E) Clear Cache Partition.

Step 1. Turn off your phone.
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
Step 3. Then press and hold Power and Volume up buttons.
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
Step 6. Navigate to and select Yes.
Step 7. Press the power button to select Reboot system now.

F) Running the Diagnostic Tools under Samsung Members app.

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View Tests located under Diagnostics.

Step 3. Diagnostics checks, Individually Tap the following;

     "Camera"

Step 4. Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. You can view your results after each check is complete.

G) Report error through Samsung Members app.

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2.Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. Tap "Camera".

Step 4. Describe problem in detail and SEND.

H) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

I) Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

J) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center/Samsung Experience Store.

https://www.samsung.com/ph/support/service-center/

https://www.samsung.com/ph/samsung-experience-store/locations/ 

K) Returning your Samsung Galaxy device.

Product returns only apply to product quality issues and are governed by our standard warranty policy (7 days for exchange and repair beyond 7 days) except for extremely special cases.

https://www.samsung.com/ph/shop-faq/cancellation-and-returns/  

Hope this content is helpful and your problem gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

[annie__]

Thanks for these tips. I tried to wipe cache partition and made a reset on the camera settings, but the overprocessing still appears (including the change in skintone), although details now appear to be mostly intact. Is it possible that this is just how the S22 Ultra processes selfies in various lighting conditions? (e.g. AI stuff)

[butete]

have you updated to android 13

[annie__]

Yes. I first noticed the issue before upgrading to Android 13. After upgrading, it is still the same. Is it possible that this is just how the S22 Ultra processes selfies in various lighting conditions? (e.g. AI stuff)

[ShinSean · Accepted solution]

Try getting the camera assistant app from galaxy store and check if there are improvements.

[annie__]

Downloaded this app and turned off "Auto HDR." It worked! My skintone is now true-to-life and not orange-ish anymore. The overprocessing has been reduced, though there is still some left (which I hope will be addressed in future updates).

Thank you very much!