S22U

[Tomivor]

Double tap screen to wake, occasionally no response. Totally unable to wake up unless press Power button. 

[BroccoLee]

Hello! It is likely to be a a One UI bug. My A52 also had this issue after updating to One UI 4. It went away after a few phone restarts. You could try restarting your device too to see if the issue resolves itself. :)

[JVT_Jeff_Viral_Tech]

Hi... just to clarify a few things...

1. What kind of screen protector u use?! Glass or plastic or totally none?

2. U using AOD always on?

[Tomivor]

Using TPU plastic screen projector. Those thin and flexible type. AOD off... screen go retard (unresponsive to tap) once in a while. Despite shaking it, changing it's position, slapping it, unresponsive.

[JVT_Jeff_Viral_Tech]

Since u don't use AOD why don't u use raise to wake to solve this issue?

I use double tap to wake cos I want to see my AOD before decide to wake my phone or not...

Since u need to wake your screen to see your notifications n others why not use that more easy n solve your frustration? Pls also kindly press the reply button on my comment to reply me rather post as a new comment cos I won't know u reply cos no notification... lucky I come in n check...

Hope it helps...

Pls kindly click the 3 dots on the right hand side of my comment and press "Accept Solution" if you feel that my solution is useful to you

Thanks and Cheers...!!!

[SamsungPradeep]

Hello Tomivor. I am Rifa from Samsung.

We're sorry to learn of your experience with your Galaxy S22 Ultra. Can we trouble you to perform the following troubleshooting steps?

Step 1 : Kindly reconfirm the following settings has been enabled

Setting > Advanced features > Motions and gestures > Double tap to turn on the screen

Step 2: Monitor in safe mode

It boots the phone with factory settings, while temporarily disabling all the third party applications. This helps us to understand whether the issue is caused due to any application conflict or a software problem. 

Note: When you exit “Safe Mode” some of your customization options (Wallpapers, Themes, Etc.) may be reset to default. If you use the Fingerprint security feature on a device running Marshmallow (Android 6.X) the device will require your backup password to unlock the phone after rebooting. 

To enable safe mode, please follow the steps below: 

1. Power off the phone. 
2. Power on the phone. The Galaxy logo displays. 

iii. When the Samsung logo appears press and hold the volume down button. 

1. 'Safe Mode' displays on the bottom left hand side of the screen when the steps above are done correctly. 

Verify whether the issue is resolved in the safe mode. If the issue is not replicated in safe mode, it may be due to the 3rd party application; it can be resolved by uninstalling the application(s) causing the problem by going to Apps >> Settings >> Applications >> uninstall the app one by one and check which app is causing the issue.

1. To exit Safe Mode, simply restart the phone. When it reboots, it will no longer be in Safe Mode. 

Step 3 : Software Update

Before you download:

* Connect your device to a Wi-Fi network, or make sure it has a strong Wireless network connection.

* Ensure your battery is fully charged before starting the software update.

>> From the Home screen, go to Menu

>> Select Setting

>> Select About device

>> Select Software updates

>> Check for Updates.

>> If your device finds a new software update, tap Download now. When complete, a screen will appear advising you that the new version of the software is ready to be installed. Tap Install update.

The device will power down and power back on. A screen will appear stating that the installation has been completed. Tap OK. You've successfully updated your software.

If the issue persists, we would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in detail.

Thank you.

[Tomivor]

No use....Samsung having issues...poor QC poor programming?

[Tomivor]

Got worse after i deleted most useless App in Safe Mode and Updated to the latest Firmware.
Today broke record, more than 6 times the screen cannot wake up
upon tap. Got to press the Power button to wake up