Original topic:

S23 Ultra not charging after update

(Topic created on: 04-01-2024 08:28 PM)
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Shïa
Active Level 1
Options
Galaxy S
Hi my phone is not charging after the latest update. I had this issue previously and reset the setting and it worked. Now it's not charging despite the reset. 

I have tried everything available on the the Internet. Anyone have similar problem?
7 Comments
Unohu
Active Level 1
Galaxy S
Hi Shia,

1. Clear the charging port for your phone, and remove any debris or dust using an unused toothbrush or tiny piece of cloth. Take extra care and don't do it roughly.

2. Have you tried using other types of charging cable?
- From type C to type C cable
- From USB to type C cable

Or try charging using a wireless charger?

3. Turn ON airplane mode, then restart your phone. After that please try again.

4. Clearing the system cache can help fix charging problems related to software glitches. To wipe the cache partition, you’ll need to boot your Galaxy S23 into recovery mode:

Turn off your phone. Press and hold the Volume Up and Side buttons simultaneously. Release both buttons when you see the Samsung logo. Use the Volume buttons to navigate the recovery menu and select “Wipe cache partition.”Confirm your selection using the Side button. After the process is complete, select “Reboot system now.”
Shïa
Active Level 1
Galaxy S
Hi, I have tried all these. Nothing works, hence the post.

I also can't seem to go to recovery mode. Tried so many times.
Unohu
Active Level 1
Galaxy S
I assume your phone is out of battery now, so when you plugged in the charging cable, is there any animation or indicator showing the charging state?

a) If nothing shows up, please try to use the original cable and the adapter. Or try wireless charging (eg: wireless charger power bank or Samsung phone that has a wireless power sharing function.
b) If the step above is done and nothing happens, please use another brand's original type C phone cable charger (not Samsung) (eg: Huawei/Xiaomi/OnePlus/Vivo/Oppo).

If there is no charging indicator (when the charging cable plugged in during your phone is OFF) it might be:
- your charging port is problematic and needs to be replaced/repaired

If there is an indicator but your phone can't be turned ON, it might be due to your power button malfunction. (My previous Samsung phone had both of these issues: can't charge and can't turn ON. I can't get into recovery mode because the power button is faulty)
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MOD_2
Moderator
Moderator
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Galaxy S

Dear Shia,


Greetings from Samsung Community!

Rest assured, we heard your enquiries.
This is moderator from Samsung Community.


We would love to assist you further, please check your private message.

Have a nice day ahead!


Warm Regards,
Samsung Community

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Ealv
Beginner Level 2
Galaxy S

I just got this issue today out of nowhere. My wife and I both have the same phone and models since we bought them together. Her phone is experiencing the same issue. When we both tried to now connect to my PC device we both got an error stating "Power Surge on the USB device." We have tried multiple chargers and charger boxes but cannot charge them. We managed to get her to charge out of our USB port or Bluetooth speaker, but even then it was inconsistent charging. 

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MOD_2
Moderator
Moderator
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Galaxy S

Good day!  Ealv


We understand you're facing issues on CHARGING.


We encourage you to walk in to your nearby service center, our technicians will be more than happy to serve you.

 

Before you walk in, we encourage you to book appointment first before you attend to our service center.

 

https://www.samsung.com/my/support/mobile-devices/book-an-appointment/

 

Warm Regards,

Samsung Community

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Galaxy S
It's normal for samsung.... I lost my Spen connectivity after 2023 January security patch update. They told me to go to service center and suggested me to pay like 129 or 149 to get new Spen. This is all business bro . They didn't even tell me the reason why the Spen is not connecting 🤣🤣🤣🤣