S23 ultra up to 45w charger?

psygorn · ‎05-28-2023

Hi, im currently using 2 chargers 1 is a 25w samsung charger, and a 100w ugreen charger, for my type c cable im using a cable with built in lcd monitor so i can see how manny w the device is using, and the s23 ultra is only useing up to 36w, then goes as loe as 14w when its about to hit full charge. Im using the same 100w charger and cable to charge my laptop and i can see it pulls up to 65w so i know the charger and cable can handle the load, so why does the s23 u cant go to 45w?

butete · ‎05-29-2023

does your s23u charging notif is color blue? or green?

psygorn · ‎05-29-2023

Not sure, the charging icon o. The screen has a green circle, then the words says its super fast charging

butete · ‎05-29-2023

its should be blue for 45w im using samsung 45w with baseus 5a cable

TeamGalaxyRene · ‎05-29-2023

Hello psygorn,

We appreciate sharing your experience with us about your beloved Samsung Galaxy S23 Ultra using 2 chargers in 1.

S23 devices have a built-in fast and Super fast charging feature. To activate this feature, follow the steps below:

1. Go to Settings.

2. Tap Battery and device care.

3. Tap Battery.

4. Tap More battery settings.

5. Tap Super fast charging.

To ensure you maximize charging efficiency, turn your device screen off. While the phone is charging, a lightning symbol will display on the cover screen.

And it also highly recommend to use a dedicated genuine power adapter and cable just for your Samsung Galaxy S23 Ultra charging needs that you can buy at the nearest Samsung Experience Store and or Samsung Service Center in your area.

https://www.samsung.com/ph/samsung-experience-store/locations/

https://www.samsung.com/ph/support/service-center/

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

psygorn · ‎06-15-2023

Hi just notice i dont have suoer fast charging as an option

TeamGalaxyRene · ‎06-15-2023

Hello psygorn,

Thanks for letting us know your experience with your Samsung Galaxy device having issues with the missing super-fast charging option.

Please ensure that you are using authentic Samsung charger and charging cable only.

If super-fast charging is not working, check your device settings to see whether the super-fast charging options are enabled or not.

Step 1. Go to ‘Battery and device care' in ‘Settings’ and tap 'Battery'.
Step 2. Tap ‘More battery settings’.
Step 3. Check the status of ‘Fast charging’, ‘Super fast charging’, and ‘Fast wireless charging’ under the Charging category at the bottom.

Notes :

※ You cannot fast charge your phone using a regular charger.
※ If fast wireless charging is not working, check your settings as listed above and make sure you are using a fast charger.

https://www.samsung.com/ph/support/galaxy-battery/charging-tip/