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Original topic:

SAMSUNG faces backlash over Galaxy S21 Green Line issue in China

(Topic created on: 09-17-2024 05:16 AM)
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SagaOtaku
Active Level 8
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Galaxy S
Consumers criticizing Samsung in China over Galaxy S21 Green Line issue. Incredible support provided by Samsung India is also on target as Indian users are getting free-of-cost screen replacement, while it’s paid in China.

China’s Jimu News reports some Galaxy S21 users facing green line issues on their screens. While Samsung India has been providing free display replacements, even after the warranty period, Chinese consumers are being asked to bear the repair cost.

The report says that a Chinese consumer purchased a Galaxy S21 in December 2021 for 3,789 yuan (approximately $710). The phone functioned normally for over two years but suddenly developed a green vertical line, despite no external damage.

When the customer visited a Samsung service center on September 3rd, she was informed that the warranty had expired and she would have to pay for a display replacement, which would cost around 1,000 yuan (approximately $187).

Notably, the Chinese outlet explored social media and consumer complaint platforms and found that many consumers had reported the green line issue in recent years, with repair costs ranging from hundreds to over a thousand yuan.

Seeing the FOC screen replacement in India, Galaxy owners in China also demanding the policy to be made available. Despite having a negligible presence, Samsung should offer the same treatment to cement its after-sales image in the country.

Samsung is doing a great job in India, with consumers satisfied even after encountering Green Line on screen. The company’s India unit is offering free-of-cost screen replacement, even if the phone is out of warranty.


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4 Comments
SagaOtaku
Active Level 8
Galaxy S
im afraid this would happen to my galaxy s21 in the upcoming years. better to watchout and dont update your phone. though i have android 14 onboard. in my s21 japan unit
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Galaxy S
Well to be fair, the article did state that the individual from China has used it for 2 years and the cost is mainly because of the device being out of warranty.

It has already been proven that these lines are because of physical trauma

Ex. You dropped the device.

If the device is covered with a protective case, even if it ks the thickest case, the impact can still provide some form of physical trauma which can lead to such an event.

In contrast to you however, you did mention previously that you traded this in and paid cash for a substancially lower amount in contrast to the brand new retail value.

Not that I am invalidating your statment, but the Chinese dude, would be on the wrong side of the field sadly.
SagaOtaku
Active Level 8
Galaxy S
thank you for your forensic analysis mr. gentleman but some reports as well that the greenline happen after updating the software of the phone even it was not dropped. in my prev. article in Thailand a greenline issue appears after they update.
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11111j
Active Level 3
Galaxy S
You're wrong. My flagship device got greenline although I'm someone who doesn't dropped his device nor pressured it. Got damaged in less than 2 years. Meanwhile, my sister is using her Samsung for 5 years with many drops and no lines
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