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Original topic:

Samsung S20 Ultra 5G Screen Flickered after Android 13 update

(Topic created on: 12-07-2022 03:18 AM)
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MaamJulie
Active Level 5
Options
Galaxy S
Does any one knows how to fix this bug?

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Resolved!
15 Comments
Solution
MaamJulie
Active Level 5
Galaxy S
I've consulted a former Samsung repair technician, which is my high school classmate, btw, and he said that it's because of the flex cable that is becoming faulty after more than a year of use. He said that he also repaired two S20 Ultra the LTE model and the 5G model. He also said that I should send this to the nearest Samsung Service Center to repair or replace the display flex cable. He also said that updates may affect the flex cable because of the immediate temperature change.

Here is the link to prove his claim and it won't also take a two hundred dollar to pay Samsungs faulty flex cable https://youtu.be/s0XPNSd0TmU

BTW, many thanks for the advice
butete
Expert Level 5
Galaxy S
yep its a hardware issue
MaamJulie
Active Level 5
Galaxy S
I hope it won't cost me a lot😔
MaamJulie
Active Level 5
Galaxy S
That happpens after every OS update. And slmost all of them experience it right after their warranty due. Which is the same on my case.
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TeamGalaxyRene
Moderator
Moderator
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Galaxy S

Sorry to hear that, MaamJulie, about your Samsung Galaxy S20 Ultra 5G having issues with screen flickering and heating after an update and we apologize for the inconvenience it caused you.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display" & "Power/Battery/Charging".

Step 4. Describe each problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 

Hope this content is helpful and your device's problems gets solved.

MaamJulie
Active Level 5
Galaxy S
I've consulted a former Samsung repair technician, which is my high school classmate, btw, and he said that it's because of the flex cable that is becoming faulty after more than a year of use. He said that he also repaired two S20 Ultra the LTE model and the 5G model. He also said that I should send this to the nearest Samsung Service Center to repair or replace the display flex cable.

Here is the link to prove his claim and it won't also take a two hundred dollar to pay Samsungs faulty flex cable https://youtu.be/s0XPNSd0TmUScreenshot_20221209_184954_YouTube.jpgScreenshot_20221209_184935_YouTube.jpgScreenshot_20221209_185012_YouTube.jpgScreenshot_20221209_185000_YouTube.jpg
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