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Original topic:

Screenshot using palm swipe gesture not working

(Topic created on: 05-03-2023 04:51 AM)
Beginner Level 4
Galaxy S
Does anyone having issue of capturing screenshot using palm swipe? I have already enabled it in my settings but still not working. I'm using my S23 
1 Comment
Galaxy S

Hello Eizel10,

Thanks for letting us know here you are having difficulty capturing screenshots using a palm swipe on your Samsung Galaxy S23, and we are sorry to hear that.

Did you try swipe your hand edge from right to left or left to right and your hand edge must be touching the screen?

We feel and understand it; if it happens to me, I will be bothered too.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.