The Simplygo / Transport Card feature in Samsung Pay to tap in for public transport rides is not working suddenly. It has working fine on my S22 suddenly faulty sice 2 days.
I have tried to reset / reinstall the Samsung Pay app but still not working.
Anyone expericensing similar issues, please share...
Im having the exact same issue with my S22 ultra. The transport card isnt working even since when i first got my phone back in April. NFC working fine on both Gpay and Spay on other merchants, and says "Card Error" on mrt gantry. Pls share if you found the solution to this!
Still having the same problem with both Samsung Pay and GPay on my S22+! Both work fine for literally any other purchase but fail at the gantries and bus machines.
We're sorry for the experience with your Samsung Galaxy device. Can we trouble you to perform the following troubleshooting steps?
Step 1 : Perform “Soft Reset”. Kindly refer to the below steps: >> Please hold the power button and volume down button simultaneously. While holding both of the buttons, the phone will automatically restart. >> You can release the buttons once the phone prompt with Samsung logo after the phone already turn on
Step 2 : Enabling “Safe Mode”. It boots the phone with factory settings, while temporarily disabling all the third party applications. This helps us to understand whether the issue is caused due to any application conflict or a software problem. >> Power off the phone. >> Power on the phone. The Galaxy logo displays. >> When the Samsung logo appears press and hold the volume down button. >> 'Safe Mode' displays on the bottom left hand side of the screen when the steps above are done correctly. >> You may restart your device to exit from safe mode
Verify whether the issue is resolved in the safe mode. If the issue is not replicated in safe mode, it may be due to the 3rd party application; it can be resolved by uninstalling the application(s) causing the problem by going to Apps>> Settings>> Applications>> uninstall the app one by one and check which app is causing the issue.
Step 3 : Enable power saving mode - Launch settinng> Tap on Battery and device care> Tap on battery> Enable power saving
However, if the issue persists, we would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in details.
Hi Avinash, thanks for the troubleshooting steps. Will try to follow them. Should i do a backup before performing these troubleshooting steps. Will the phone factory reset and will i lose all data and apps that are installed in the phone?
Having the same issue. This needs to get this fixed ASAP. Not sure if it's Samsung specific issue as I see multiple android devices having the same problem online. Started out with having issue with only 1 particular card (have multiple cards in Gpay). When I went to the control station, the staff told me that is says that my card is blacklisted. Wasted my time calling the bank for them to tell me that there's no issue with my card. Physical tapping words fine. Now suddenly all my gpay cards don't work in public transport.
