System takes 157GB storage space

[Chrisyoto]

Already tried searching for answers in other forums with people who have a similar problem, but even after following that advice system storage is still insanely high at 157GB. I already restarted and updated my phone and allowed acces to files. Anyone know how to fix this?

[TeamGalaxyRene · Accepted solution]

Hello Chrisyoto,

Thanks for reaching out to us here in order to find out about fixing the internal storage of your beloved Samsung Galaxy phone's system which made up of 157 GB.  I feel and understand your concern for the device you've cared so much. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated too with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Perform Clear Cache Partition

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

If the issue remains, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Others".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

And if the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue(s). Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

https://www.samsung.com/ph/support/contact/#start-chat

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

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Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[fruit_user]

I read there's a confusion on how the system reads the system storage and Samsung will fix it in the next OS update, One UI 6.

[TeamGalaxyBianx · Accepted solution]

Hey there, Chrisyoto! Extra files and cache might be the reason your phone's system is taking up too much space. We can go ahead and wipe your cache partition. Doing so clears out temporary files from your phone's operating system. It also cleans up any extra files from apps you have already uninstalled. This can help resolve some issues as it clears out potential bugs. It's completely safe, and here's how you can do it:

1. Turn off device
2. Connect your device to a computer
3. Press and hold the Volume Up and Power buttons
4. Once the Android recovery screen shows up, release all buttons
5. Use the Volume Down button to hover over "Wipe cache partition"
6. Press the Power button to select "Wipe cache partition"
7. Use the Volume Down button to hover over "Yes"
8. Again, use the Power button to select and confirm your choice
9. Wait for the system to wipe the cache
10. Reboot your device like normal

Good luck and let us know how it goes! ✨

[Chrisyoto]

Do I need to backup my files if I parititon? Or is it safe to reboot without having to risk losing my files and images/videos?

[TeamGalaxyBianx]

Hi again, Chrisyoto! Unlike a Factory Reset, this won't delete your data. It simply clears the cache partition where temporary files are stored, which can sometimes lead to problems especially with a new update. 😊

[TeamGalaxyRene]

Hello Chrisyoto,

Wiping the cache partition on your mobile phone can be a very good way to free up valuable storage space. By purging temporary system files from the cache, you can boost the performance of your mobile phone. No, you will not lose any files, images and videos.

[dulber]

Interesting. That's more than twice what I got.