Transparent Spot on Camera

[Hambali21]

Hi my phone's camera is showing a transparent black spot at some area, and this happen whenever the camera focus on something

 

 I hope someone here can help me. Thanks!

[ProCo]

Try to wipe with clean cloth the camers lens.

[Hambali21]

I already wipe all the camera and sensors nothing happen, and this spot pop up whenver the camera try to focus on something

[ProCo]

Possible there is a minor scratch on your camera lens. I'm also using same device that you're using. I haven't experience having a spot on my lens. By accident when you put it in your pocket that it gets scratched.

[Hambali21]

But its a dot not scratch, and whenver i focus on other thing the dot disappear, and sometimes it pop up back, and i also check the camera lens i saw no scratch mark like that, i also found others user had the same problem just type , s21 ultra black spot at google you will find the same issue

[ProCo]

Did you look carefully through your lens? it is possible that there is a small dot on your lens. Because it disappears when you zoom in and is visible when you zoom out.

[Hambali21]

Like i said earlier, there is no spot or scratch mark on my lens, and its not zoom in or out, but when auto focus happen whenever camera pick up new object, i never zoom the camera it just happen, i think something wrong under the lens or something about the software

[ProCo]

Your device camera autofocus setting is on. The reason why the spot appears, it is because of the brightness of the color reflecting on your device lens.

[TeamGalaxyRene]

Hello Hambali21,

Sorry to hear that, about your experience with your Samsung Galaxy S21 Ultra 5G having camera issues with gray spot camera and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Reset the camera app.

Step 1. Open the camera app.

Open the Camera app, and then tap Settings.

Step 2. Reset the settings.

Swipe to and tap Reset settings, and then tap Reset.

Check the Camera app for updates.

Step 1. Open the camera app.

Open the Camera app, and then tap Settings.

Step 2. Check for updates.

Swipe to and tap About Camera, and check if any updates are available. Tap the update if one is available. 

If there are no updates available, your screen will read "The latest version is already installed."

Clear the Camera Cache.

Step 1. Launch the Settings app, and then select Apps.

Step 2. Select or search for the camera app.

Step 3. Tap Storage.

Step 4. Tap Clear cache.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's problem gets solved.